patientsT he “Patient Centricity” movement has been picking up momentum during the past 24 months as stakeholders throughout the global clinical research world look for ways to improve study volunteer experience and engagement in clinical trials. In so doing, clinical research professionals hope to improve clinical trial feasibility and study volunteer recruitment and retention rates.

Although clinical trial medicine kits are one of the most tangible components of a study volunteer’s clinical trial experience, little to no feedback on kit design and utility has ever been solicited. In response, in May 2013, ISPE conducted a study designed to gather detailed feedback on clinical trial medicine kits from a global community of clinical trial participants.

With financial support from 11 underwriting companies, ISPE engaged the Center for Information and Study on Clinical Research Participation (CISCRP) – an independent non-profit organization specializing in market research among study volunteer communities – to manage aspects of this study. CISCRP deployed a mixed methodology – a survey followed by a focus group – to solicit and probe study volunteer feedback.

The survey collected a robust set of data related to patients’ current and recent experiences, attitudes and perceptions, suggestions for improvements and demographic information. Among the survey’s key findings were:

  • Patients want to comply with clinical trial instructions and they want studies to succeed.
  • Customization and accommodation of individual differences is essential.
  • There is a clear need for improving the clinical trial medicine return process.

The ISPE Patient Survey Project Team has presented additional findings throughout 2014 and engaged both industry leaders and regulators in a series of discussions to plan follow-up projects.

If you missed the presentation last year during ISPE’s Annual Meeting, go here to view the webinar. Or read the recently published Assessing Patient Experience with Clinical Trial Medicine Kits  article to learn more about the findings.

More information and resources related to the ISPE Patient Initiative can be found at